Is the Cork machine washable?
Yes! The Cork is stuffed with 100% polyester fiber and includes a tag with proper care and washing instructions.
Last updated: June 10, 2021 21:16
Is the Cork child-safe?
Yes! The Cork is safe for children ages 3 and up. According to our manufacturer, Squishable, “We test to current ASTM and CPSIA standards and provide Children’s Product Certificates in accordance with U.S. law. Our product also undergoes quality control inspections before shipping from the factory.”
Last updated: June 10, 2021 21:16
When will I receive my Cork if the project is fully funded?
If the Cork Kickstarter is fully funded, once we receive the final funds from Kickstarter, we’ll place the order through Squishable. Their production time is 4-6 months and once the Cork arrives at Mashables HQ, shipping should take another month or so. We’ll be sure to keep Backers updated throughout the entire process and will do our best to get the Cork into your loving arms as soon as possible!
Last updated: June 10, 2021 21:16
Does my pledge include shipping?
No. Shipping and package tracking will be handled through Backerkit if the project is fully funded. You will receive an update and will be charged shipping separately before the Cork ships to you. We will be sure to keep you updated on this process!
Last updated: June 10, 2021 21:16
How do I change my reward selection?
To change your reward selection, visit the Cork Kickstarter page and click the “Manage your pledge” blue button that appears next to your pledge amount.
On the next page, select “Change your pledge” and then change your selection. You can only select a single pledge level at a time.
Last updated: June 10, 2021 21:16
When will I be charged?
If the Cork Kickstarter reaches its funding goal, you will be charged when the campaign ends. After we receive the inventory, we will use a Kickstarter verified company called Backerkit to fulfill shipping and you will be charged shipping separately.
Last updated: June 10, 2021 21:16
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.